The problem:
How might we redesign the renewal experience to reduce confusion and increase completion confidence while preserving regulatory requirements?
Cover slide for MN DVS website redesign presentation featuring a winding road through a mountainous landscape with a partly cloudy sky, and text stating 'MN DVS Website Redesign' by Bogdan Levchenko UX/UI.
Profile page of Marie Young, a 20-year-old artist with hobbies as a foodie and sports enthusiast, living in Minnesota, interested in practicing MMA. She prefers simple online experiences, dislikes complicated websites, and is overwhelmed by too many choices.
A screenshot of a user flow diagram showing the steps for obtaining a driver's license from the Minnesota Department of Vehicle Services, including Home Page, Online Services, License Application, Vehicle Registration, and Additional services.
Slide titled "User Testing" showing text about design problems, opportunities, and user behavior, alongside a website screenshot of the Minnesota Department of Public Safety online services page.
Slide titled 'Test Data' with bullet points discussing website design issues, including inconsistent language, multiple links, navigation bar and card visibility problems, and organization of options on a second screen.
A presentation slide titled 'Navigation Hurdles' listing eight navigational issues, with a small screenshot of a website in the top right corner showing menu options, online services, and various links.
Screenshot of a website titled 'Card Sorting' showing three columns of card categories. The first column lists six distinct categories, the second offers further organization options, and the third contains external links. Text below explains the categories and website features.
A website style guide for MN DVS, including sections on UI style direction, brand logo, color palette, iconography, typography, graphic patterns, image samples, button states and styles, with visual examples and color swatches.
Sitemap redesign webpage showing website structure with categories for home, services, vehicle services, appointments, contact, news, links, and connect, organized in a hierarchical flowchart.
Website wireframe layout with logo at top left, navigation menu icons labeled ID, Vehicle, Appt, Contact, News, Links, Connect at top center, large search box in middle with search button, placeholder texts at bottom, and wireframe annotation on lower left.
Screenshot of the Minnesota Department of Public Safety Driver & Vehicle Services website homepage showing options for ID services, vehicle services, appointments, contact, news, and connect, with a city skyline background and search bar for license renewal, vehicle registration, and road tests.
Screenshot of the Minnesota Driver & Vehicle Services website homepage, showing options for applying for a license, renewing vehicle tabs, scheduling appointments, and contacting the department.
A presentation slide showing a responsive web design prototype for the Minnesota Department of Public Safety's Driver & Vehicle Services website, displaying options to renew vehicle tabs, mark vehicle as sold, request duplicate documents, and apply for driver's license
